Trust ID PBCEX logo 300x102

Long opening of layouts

1 year 10 months ago 1 year 10 months ago by Alexis.
Alexis
Fresh Boarder
Fresh Boarder
Posts: 3
More
Topic Author
Long opening of layouts #7026
Hi,what is the reason for the long opening of CardExchange layouts? Sometimes because of that the CardExchange software do not respond and need to be close.
1 year 10 months ago
Craig Bechelli
Administrator
Administrator
Posts: 624
More
Long opening of layouts #7027
Hi Alexis,

Are your templates stored in the Data folder?
And is this stored locally, on a network share or perhaps on a remote vpn connection?

The main reason for the templates taking a long time to load is usually that they are on a remote location and they contain large images.

You should not need to close CardExchange, the display may say not responding but that is a default Windows thing, if you wait it should either load the template or give an error message.

Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
1 year 10 months ago
Alexis
Fresh Boarder
Fresh Boarder
Posts: 3
More
Topic Author
Long opening of layouts #7028
Hello Craig,

This happen last week and now I think it works better than the last time.
My templates are stored locally and I think maybe because of the large file size of images.
And when I open it for the second time it is not responding and I tried to wait and it respond after 10 minutes and what I do is to terminate the software using the task manager.
1 year 10 months ago
Craig Bechelli
Administrator
Administrator
Posts: 624
More
Long opening of layouts #7032
Hi Alexis,

What you can try to do is to check the box for "point to image file" when you add the images to the design.
This will just store the path to them instead of loading the actual image onto the design.

Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
×

Notice

The forum is in read only mode.