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Card Exchange and Windows 10

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2 years 3 weeks ago

Offline

Anthony Coates

Fresh Boarder

Posts: 9

Topic Author

Card Exchange and Windows 10 #7012

Hi,

I was wondering what the minimum version of Card Exchange Premium is compatible (If any) with Windows 10?

We have a user that has moved over to Windows 10 and has had the version 9 of Card Exchange Premium installed, but we appear to be having issues.

One of these issues is that, if we browse to a folder on the machine itself, containing one of the card designs, when we select to open it, it will open a new instance of Card Exchange (even if one is already open) but then won't display the card at all - all the panes that should display information, are blank.

He also advises on the previous laptop, when in Card Exchange he could see a list of all the previous cards he has worked on, but since the new install, this is blank? Could this be because it is not pointing at the correct database?

Thanks,

2 years 3 weeks ago 2 years 3 weeks ago by Mike Quintanilla.

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Mike Quintanilla

Administrator

Posts: 83

Card Exchange and Windows 10 #7013

Hi Anthony,

Given this is a NEW installation it doesn't sound like the previous DATA folder was migrated properly. There should be no searching externally of the application for older template files. Take a look at the attached PC migration help file and if you still have access to the OLD DATA folder you may want to migrate over that DATA properly to use it and the contents of it for proper DATA migration to utilize the old template files.

Mike Quintanilla
Service and Support

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2 years 2 weeks ago

Offline

Anthony Coates

Fresh Boarder

Posts: 9

Topic Author

Card Exchange and Windows 10 #7014

Thanks for the reply Mike.

So I have managed to find the ced files for the cards, however I cannot find the dtd file, is there a way to rebuild this from the information I have?

Also, when I double click to open a card, should it not open in the current CardExchange window, instead of opening a blank window?

Thanks,

2 years 2 weeks ago

Offline

Mike Quintanilla

Administrator

Posts: 83

Card Exchange and Windows 10 #7016

Hi Anthony,

Can you explain how you are trying to access the template, are you trying to click on the card template .CED file itself to initiate CardExchange to open and use it? Everything should be done within that application so if you are clicking on the .CED file externally this will not work properly so we need to get the template back into a usable state within that application itself. What version of CardExchange are you using?

Mike Quintanilla
Service and Support

2 years 2 weeks ago

Offline

Anthony Coates

Fresh Boarder

Posts: 9

Topic Author

Card Exchange and Windows 10 #7017

Hi Mike,

I had been browsing to the location where the file was saved and double clicking on the .CED file.

It is version 9 - I can get the exact version later when I have access to the laptop.

2 years 2 weeks ago

Offline

Craig Bechelli

Administrator

Posts: 624

Card Exchange and Windows 10 #7018

Hi Anthony,

As Mike said, the idea of CardExchange Producer is that all your templates are access by selecting them from within the application itself.
They all appear in a list of cards that you just need to click on, it is not the same as opening a word document for example as not everything is stored in the ced file.

Do you have a backup of your Data folder that you were using before?
All the configuration etc... is stored here, so you should just be able to remove the default data folder on the new PC and copy in the backup data folder in the same location. Now when loading CardExchange it should load as it did before.

Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)