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CardExchange crashes when opening for some users

4 years 10 months ago
Aaron Maltby
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CardExchange crashes when opening for some users #5645
Hi
We have SBS with 5 client licenses which has been working OK but recently, only 3 of the 5 logins on one of the client PCs launch CardExchange OK. When we try to launch Card Exchange that same PC with 2 specific logins, Card Exchange crashes.
Other programs run OK with those logins on that PC while the other 4 PCs (laptops) we use for CardExchange run OK with all logins and will launch CardExchange without error.

Has anyone seen this before?

Many thanks,
Aaron
4 years 10 months ago
Craig Bechelli
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CardExchange crashes when opening for some users #5648
Hi Aaron,

It is possible that the config file for that user has become corrupted, you can try deleting/renaming this to see if it resolves the problem.
The config file can be found in the location below:

C:\Users\craig\AppData\Local\CardExchange_Solutions\CardExchange.exe_StrongName_rexzfzoa0xvzfjxqjjlpnmscbmexlec2\9.2.1.34

You will need to replace craig with their user name and 9.2.1.34 with their version.
Let me know how you get on.

Regards,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
4 years 10 months ago
Aaron Maltby
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Posts: 6
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Topic Author
CardExchange crashes when opening for some users #5661
Hi Craig,

That sorted it, thank you!
On both accounts the file was empty. Copied over the file from a different account and now CardExchange launches with both the problematic user accounts. Issue is now resolved.

Best regards,
Aaron
4 years 10 months ago
Craig Bechelli
Administrator
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Posts: 624
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CardExchange crashes when opening for some users #5662
No problem, thanks for the feedback.

For future reference you can just delete these files as well, CardExchange will recreate them if it can't find them.

Cheers,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
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