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CE7 SBS to CE9 SBS Upgrade -Dispatcher/PrintServer

4 years 11 months ago
Mark Phelan
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CE7 SBS to CE9 SBS Upgrade -Dispatcher/PrintServer #5570
We have recently upgraded a customer with 20 SBS licenses for CE Ultimate.

However they are now no longer able to use the Dispatcher or PrintServer as the application reports "No CE9Dispatcher license available". We've been told by our distributor that there's no need to upgrade the Dispatcher/PrintServer licenses, but it seems that this is not the case.

How do we go about upgrading these licenses?
4 years 11 months ago
Craig Bechelli
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CE7 SBS to CE9 SBS Upgrade -Dispatcher/PrintServer #5573
Hi Mark,

Do you know if it was mentioned when you requested the upgrade that they had the print servers/dispatcher ?
We do need to upgrade these as they are separate licenses that need to be on the license server.

Is this the one you have been discussing with DED over the past few days ?
If so I have the details from them and I am looking into it now.

Regards,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
4 years 11 months ago
Mark Phelan
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Posts: 95
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Topic Author
CE7 SBS to CE9 SBS Upgrade -Dispatcher/PrintServer #5574
Craig,

Yes it is the same customer - Paul advised that the licenses were not version-specific, hence my post on here.

If you get a chance can you call/email me directly to get this sorted out? It's like playing chinese whispers!

Cheers
Mark
4 years 11 months ago
Craig Bechelli
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CE7 SBS to CE9 SBS Upgrade -Dispatcher/PrintServer #5575
Hi Mark,

Could you confirm the new serial number you have for V9 please ?

Regards,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
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