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Blank Cards being processed between printed cards

6 years 9 months ago
Don Edmonds
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Blank Cards being processed between printed cards #3630
While printing id cards, intermittant blank cards are fed through the printer. No printing happens on those cards. There is no pattern to this issue.
6 years 9 months ago
Rutger Koperdraad
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Blank Cards being processed between printed cards #3631
Hi Don,

Could you tell whether the blank cards appear between to successive records that have been printed fine or whether the blank cards replace specific records? So if you have records A, B and C, is it printing "A, blank card, B and C" or "A, blank card, C"? And what version of CardExchange are you using?

In the first case it can be that the cards are sticking together, for example, because they are not clean. In the second case, it can be software issue. We recommend to set the page size in the page setup of the designer to one of the predefined sizes of your printer.

regards,
Rutger.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
6 years 9 months ago
Rutger Koperdraad
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Posts: 1566
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Blank Cards being processed between printed cards #3635
Please post your answers on the forum, instead of replying to he a-mail you receive from the forum. You said:

The blank cards are printing as you said first. In other words, A, blank card, B, C, blank card, D. I am using version 8.1.1.0. I will try your suggestion on the page set up.

Thank you


Please, make sure that the printer does not grab two cards ate the same time when printing a record. By selecting the correct page size, you can prevent that CardExchange tries to print something outside the printing area or possibly on a second page, but it seems more likely that this is a hardware issue.

regards,
Rutger.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
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