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Can I ignore automated-printing errors?

11 years 7 months ago
Rutger Koperdraad
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Can I ignore automated-printing errors? #29
Question: We have a client who is testing CE4.0 with a Zebra P330i printer with Mifare. They are connecting to a MySQL database and are using the Automated printing to print/encode cards without having to use CardExchange.

When printing/encoding a card, we all know that sometimes the card does not encode for some reason and an error message appears asking if you want to ignore the job or try again etc. Is it possible to set this to always ignore that card and start the next one but to log details if the record could not be encoded/printed back into the database ?

Answer: That's currebtly not possible, but would be a good idea to add it as an option in the future.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
10 years 10 months ago
Jan van Dijk
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Can I ignore automated-printing errors? #584
Is this issue fixed in the new release (5.0.x)?
10 years 10 months ago
Rutger Koperdraad
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Can I ignore automated-printing errors? #585
Hi Jan,

Unfortunately, this option is not been implemented yet. I will discuss with sales to see kind of what priority we will gve to this issue.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
7 years 5 months ago
Craig Bechelli
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Can I ignore automated-printing errors? #2884
Good afternoon Rutger,

We had an issue today where we were testing a remote printing setup using autoprint from one client, when an error occurs on one printer a pop-up appears in CardExchange and you have to click on ok which aborts the print job.

They are using version 6.3 so I just wondered if this process has been changed in version 7 to include other error handling options ?

It would be good if printing to that printer was paused and they were given the option to abort or try again.

Also if an error occurs should automated printing continue ?
Or will it wait until the error has been cleared ?

Many thanks,
Craig Bechelli





Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
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7 years 5 months ago
Rutger Koperdraad
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Can I ignore automated-printing errors? #2889
Hi Craig,

Sorry, but no changes were made in version 7 nor will they be made in version 8. Version 7 purely concentrated on the new designer and miscellaneous bug fixing.

When the error message is shown, the print server in error will not receive print jobs anymore. If you are using a dispatcher, other print server will continue printing.

regards,
Rutger.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
7 years 5 months ago
Craig Bechelli
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Can I ignore automated-printing errors? #2891
Thanks Rutger,

It looked like the error message was generated from CardExchange, but it was running on the same PC as the dispatcher and the print servers.

Should this be generated from the print server itself then ?

They did a test where they printer 4 cards, connected they had 2x printers without cards in and 1x printer with cards in.
Only one card was printed...

They are concerned as to where the 4th card went as 2 cards should have been printed from the working printer.

Unfortunately we could not do too much testing as they were printing full colour Mifare cards, but we will setup a test environment here and do some further testing..

Any thoughts welcome.
Many thanks
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
7 years 5 months ago
Rutger Koperdraad
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Can I ignore automated-printing errors? #2892
Hi Craig,

The error occurs in the print server and is shown in the print-server interface, but it is also communicated back to the client and shown as a pop-up message. The pop-up message should always show on teh client computer, no matter where the print server runs.

In the situation above, I would expect the fourth card to be sent to the active print server. A possible cause might be that the printer does not consider it an error situation and simply waits until cards are put in the hopper. In the dispatcher window you can see where the print jobs are sent to.

To force an error condition, you could put plain PVC cards without ships in on of the printers.

regards,
Rutger.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
7 years 5 months ago
Craig Bechelli
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Can I ignore automated-printing errors? #2894
Thanks Rutger,

And the AutoPrint should continue to run even though they get the pop up in CardExchange ?
I guess they just get one for each print server that generates an error.

Do they have to click on ok for that print server to continue printing ?
Or will it continue once the error has been cleared ?

They tried putting some cards in but it would not continue by itself, is there a time delay for the print server to check the printer status ?
Or is a manual restart required ?

Sorry for all the questions.
Thanks
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
7 years 5 months ago
Rutger Koperdraad
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Can I ignore automated-printing errors? #2896
Hi Craig,

I think the pop-up blocks the auto-print server. The combination of automatic printing and print servers and dispatchers is quite a special one. If the auto-print server prints directly to a printer or a print server, it makes no sense to continue sending jobs, but in case of a dispatcher with multiple print servers it does.

Modifying that behavior is possible with some development, but in the current version I'm afraid this is the way it is.

regards,
Rutger.

Rutger Koperdraad
Senior Software Engineer

"A reasonable man adapts himself to the world. The unreasonable man persists in trying to adapt the world to himself. All progress, therefore, depends on the unreasonable man." (Bernard Shaw)
7 years 5 months ago
Craig Bechelli
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Can I ignore automated-printing errors? #2899
Hi Rutger,

Just to provide some more info on this....

If we turn off Mifare encoding this works fine, the driver handles the error and when you clear the error the card is printed. Also the autoprint works as the print server does not see the error.

However when Mifare is enabled this is when the popup is displayed.

I am going to do some more testing tomorrow morning to see how this affects the autoprint and I will let you know.

In theory would it be possible to let the driver handle the Mifare error the same as an out of card error ?
Or does this have to be handles differently as you are communicating directly with the encoder through the SDK ?

Many thanks,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)
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