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Unable to access Config Tab with admin log in

6 years 1 month ago
MarkJohn
Fresh Boarder
Fresh Boarder
Posts: 11
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Topic Author
Unable to access Config Tab with admin log in #5941
Hi,

I can login as the administrator but there is no access to the config tab (not showing/available) There are no other licences in use.

Nothing has changed or been installed.

Many thanks.
6 years 1 month ago
Craig Bechelli
Administrator
Administrator
Posts: 624
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Unable to access Config Tab with admin log in #5942
Good afternoon,

Is this an SBS instalation ?

Is so then can you please try to rename the lock.xml file in the data folder ?

If CardExchange did not close correctly on the PC that had the configuration it can happen that it does not close the lock.xml file which controls access to the configuration menu.
This is different from the logins and just ensures that only one PC can make changes to the configuration at any time on the SBS versions.
The settings for this can then be controlled from the Data Folder Sharing option under the configuration tab.

Regards,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)