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Image printing as blacked-out

6 years 2 months ago
Philip
Fresh Boarder
Fresh Boarder
Posts: 9
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Topic Author
Image printing as blacked-out #5804
I have a black/white logo image with transparency inserted into a card template. In the card designer and card preview windows, the card layout looks perfect. But when it is printed, half of the image is blacked out. The other half that prints with a white background instead of transparency. I have screenshots but cannot post them online because of our company policies.

Any ideas what's causing this?
6 years 2 months ago
Craig Bechelli
Administrator
Administrator
Posts: 624
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Image printing as blacked-out #5805
Hi Philip,

Could you confirm what version of CarxExchange you are running ?
And what printer you are using ?

Also if you run the card designer and click on the blue page button in the top left, select page setup and then click on the template tab.
Do you have enable GDI+ printing and enable pre rendering options checked ?

Regards,
Craig

Craig Bechelli
CardExchange Solutions Support Team

"If you define the problem correctly, you almost have the solution." (Steve Jobs)